Privacy policy

Last updated: 16/09/2025

Atelier PTCG operates this store and website, including all information, content, features, tools, products, and associated services, to provide you, as a customer, with a personalized shopping experience (the 'Services'). Atelier PTCG is powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Policy.

Personal information that we collect or process

When we use the term 'personal information,' we refer to information that can identify you or that can reasonably be linked to you or another person. Personal information does not include data collected anonymously or rendered anonymous, so that it can no longer identify you or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, your place of residence, and in accordance with applicable laws:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card numbers, debit card and financial account information, payment method information, transaction details, payment confirmation, and other settlement information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including the items you view, add to your cart or wish list, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including the information you provide in the course of your interactions with our customer service.

  • Information related to your device, including data about your device, your browser or network connection, your IP address, and other unique identifiers.

  • Usage information, including how you interact with the Services, the frequency and timing of your interactions or browsing.

Sources of personal information

We may collect your personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products, services, or websites, and through the use of cookies or similar technologies.
  • Through our service providers, including when they assist us with certain technologies and collect or process personal information on our behalf.
  • Through our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services. Your personal information is used to fulfill our contracts, process your payments, ship your orders, remember your preferences, manage your returns, create and manage your account, organize shipments, facilitate your exchanges, and create a personalized shopping experience (e.g., recommendations).
  • Marketing and advertising. We use your personal information to send you marketing communications via email, SMS, or postal mail, and to show you personalized advertisements online.
  • Security and fraud prevention. Your personal information helps us authenticate your accounts, detect and prevent fraudulent, illegal, or malicious activities, and secure our Services.
  • Communication with you. We use your information to provide customer support and maintain a business relationship with you.
  • Legal reasons. We may use your information to comply with our legal obligations or respond to a valid legal process.

Disclosure of personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Policy, including:

  • With Shopify, service providers, and third parties (e.g., IT management, payment processing, cloud storage, customer support, logistics, and shipping).
  • With our business and marketing partners to provide you with targeted and personalized advertisements.
  • When you ask us or consent to a disclosure, for example through the use of social networks or login integrations.
  • With our affiliated companies or our corporate group.
  • In the context of a business transaction (merger, acquisition, bankruptcy) or to comply with a legal obligation.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with their personal information, you can contact us to request its deletion.

Security and retention of your information

No security measure is completely foolproof, and we cannot guarantee 'perfect' security. Additionally, data transmitted may not be secure during transit.
The retention period for your personal information depends on various factors, including account management, service delivery, or compliance with our legal obligations.

Your rights and choices

Depending on your country of residence, you may have the following rights:

  • Right of access / right to information
  • Right to deletion
  • Right of rectification
  • Right to data portability
  • Right to object to certain uses of your data (targeted advertising, sharing, etc.)
  • Managing communication preferences (unsubscribing from promotional emails)

Residents of the UK or the European Economic Area also have additional rights, such as:

  • Right to object or restrict processing.

  • Right to withdraw your consent.

Complaints

If you have a complaint about how we handle your personal data, you can contact us. You can also file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred and processed outside of your country of residence.
In the case of transfers outside the EEA or the UK, we rely on recognized transfer mechanisms (e.g. Standard Contractual Clauses).

Changes to this Privacy Policy

We may update this Privacy Policy to reflect our practices, operational or legal developments. The date of the update will be indicated above.

Contact

For any questions regarding our privacy practices or to exercise your rights, please contact us via the site's contact page.