Refund policy

At Atelier PTCG, we take quality very seriously. Each card is carefully inspected before shipping to ensure you receive a compliant product.

Returns and exchanges

We do not accept returns or exchanges for reasons of change of mind or personal preference. Indeed, Pokémon cards are collectible items, sensitive to condition and authenticity, and we must guarantee all our customers new and intact products.

Damaged products or order error

If you receive a damaged card during transport or if an error has slipped into your order, don't worry!
You just need to contact us within 7 days of receipt via the contact page with a photo of the problem. We will quickly find a suitable solution: replacement, credit, or refund depending on the situation.

Our commitment

Your satisfaction is our priority. Even though standard returns are not possible, we remain available and attentive to resolve any issues related to your order.